Privacy Policy

This privacy policy covers Vance Exley Tennis’s treatment of the personally identifiable information that Vance Exley Tennis (VET) collects when you are registering for a sports program. Because we gather personal information about you, we feel you should fully understand the capture and use of this information. If you feel that VET is not abiding by its posted privacy policy, you should first contact VET at info@vanceexleytennis.com. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact the Federal Trade Commission’s Consumer Response Center at 600 Pennsylvania Ave. NW, Room 130, Washington, D.C. or call the FTC at: 877-382-4357.

VanceExleyTennis.com Privacy Policy

VET provides a safe, fun and positive sports experience for tennis students of all ages. VET has built its reputation on these fundamental principals. It is within this context that we have also created our privacy policy. We recognize the importance of protecting the privacy of the personal information we collect, especially with respect to children’s privacy. We are committed to safeguarding the online privacy of our users and do not intend to rent or sell your information to any third party. Our privacy policy has been carefully constructed to take your privacy concerns into consideration. We may modify these policies from time to time to better address your concerns or to make other additions or changes that we deem appropriate. VET also reserves the right to share, rent, or sell parental information to our partners and sponsors. VET will provide notice to you in the event that we change our policy by placing that change on the website. This policy does not apply to the practices of companies or organizations that VET does not own or control, or to people that VET does not manage or employ. This policy also does not apply to sites with which VET may be linked.

Privacy and Data Collection

VET does not collect personal information about you (name, address, email, hobbies) unless you provide it to us voluntarily and knowingly. Whenever we do collect personal information from you, we will explicitly notify you that we are doing so.

Site Registration Customer Order Information

Our site’s registration form requires users to give us contact information (such as a name and email address), unique identifiers, and demographic information (for instance, a zip code or the age of the participant). We use customer contact information from the registration form to send the user information about our company and programs, as well as promotional material from our partners or sponsors. The customer’s contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Unique identifiers are collected to verify the user’s identity, for use as account numbers in our record system and for other purposes. Demographic and profile data is also collected at our site. We use this data to manage and facilitate our programs in a particular area or at particular program sites.

Customer Order Information

Our site uses an order form for customers to request information and services. Here, a user must provide contact information (such as an email address), unique identifiers, financial information (for example, an account number or credit card number), and demographic information (like a zip code or the age of the participant). This information is used for billing purposes. Contact information from the order form is also used to send orders, to send the user information about our company and programs, and to send promotional material from our partners or sponsors. The customer’s contact information is also used to contact the visitor when necessary and may be shared with other partners, sponsors, or other companies who may want to contact our visitors. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Unique identifiers (such as social security numbers) are collected from website visitors to verify the user’s identity and for use as account numbers in our record system. Demographic and profile data is also collected at our site. We use this data to manage and facilitate our programs in a particular area or at a particular program’s site.

Disclosure of Your Information

We will share your information with our partners and sponsors. However, we only share your information with third parties under very limited circumstances. These circumstances arise when:

  • It is an organization or league with which you are affiliated. These organizations and leagues with which we may share your information are amateur sports organizations. VET has an agreement with these entities that all membership information is kept confidential and proprietary.
  • We need to share your information to provide the product or service for which you have registered or to allow you to participate in certain activities. In such cases, unless we tell you differently, these third parties do not have any right to use your information beyond what is necessary to provide a product or a service on our behalf.
  • We are asked or required to respond to subpoenas, court orders, or legal processes.
  • Medical or other public services personnel request the information in the process of rendering aid to your child.

We may partner with other companies or organizations to provide additional services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.

Please contact us at info@vanceexleytennis.com if you would like a list of the organizations, sponsors, partners, and leagues with which we currently share information.

Please contact us if you would like us to remove your personal information.Evaluations and Submissions

We ask our visitors to evaluate our programs and submit comments about our programs online. In those instances where you do evaluate our programs and submit comments, we ask you to provide your email address along with your physical address and phone number. Participation in these submissions is completely voluntary. The user has a choice about whether to disclose any personal information. It is possible to evaluate our programs without disclosing any personal information. However, we would like to use the information to contact you regarding your evaluation or comments.

VanceExleyTennis.com Security Statement

VanceExleyTennis.com takes every precaution to protect our users’ information. When user’s submit sensitive information via the website, the information is protected both online and off-line.

Financial Security

When our registration/order form asks users to enter sensitive information such as credit card numbers and/or social security numbers, that information is encrypted and is protected with the industry standard SSL encryption. While on a secure page, such as our order form, the lock icon on the bottom of your web browser becomes locked, as opposed to unlocked as when you are surfing. This denies access to your account information by anyone other than those with the appropriate clearance.

Offline Security

All users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees, such as billing clerks, who need the information to perform a specific job, are granted access to personally identifiable information.

Network Security

The VanceExleyTennis.com Internet servers are housed in a firewall-protected, well-controlled environment to create a high level of physical and network security for your data. The site is regularly monitored, and VanceExleyTennis.com performs internal and external security audits to further protect all sensitive information.

Frequently Asked Question

The VanceExleyTennis.com Internet servers are housed in a firewall protected, well-controlled environment to create a high level of physical and network security to your data. The site is regularly monitored and VanceExleyTennis.com performs internal and external security audits to further protect all sensitive information.

Q: Can someone hack-in and steal my personal information?

A: The VanceExleyTennis.com Internet servers are housed in a very safe environment which provides a high level of physical and network security for your data. The site is constantly monitored, and VanceExleyTennis.com performs internal and external security audits to further protect the information that you have provided.

This web site may contain links to other sites. Please be aware that VET is not responsible for the privacy practices of other sites.

Children’s Guidelines

VanceExleyTennis.comwill:

  1. NOT collect online contact information about children without prior parental consent or parental notification
  2. NOT collect personally identifiable offline contact information about children without prior parental consent
  3. NOT distribute to third parties any personally identifiable information about children without prior parental consent
  4. NOT give the ability to publicly post or otherwise distribute personally identifiable contact information about children without prior parental consent.

Cookies

A cookie is data placed by a website on the user’s hard drive when the user visits the site. It can contain information about the user’s visit to the site. Any personal information a cookie contains is information the user supplies. Once the user closes his or her browser, a cookie may simply terminate.

Does VanceExleyTennis.com Use Cookies?

Yes, our servers do log some information when you access VanceExleyTennis.com, but that information does not lead us, or anyone else, back to you. The cookie is not kept for permanent marketing purposes. The cookie also does not track your operating system, your browser, or your Internet provider’s name. Rather, the cookie temporarily stores your data and deletes it once you have completed the registration process. The cookies also help with record keeping. This saves you the trouble of entering information over and over again and makes the registration process quicker. Again, you will know on each page why we are asking for your personal information.

Our servers also log how many people visit our site each day, and the pages on the sites that were most frequently visited. We use this information to improve the web site content and performance.

VET does not use cookies to retrieve information from your computer.

Except as described in the marketing paragraph above, VET does not use personal information transferred through cookies for any promotional or marketing purposes, and that information is not shared with any third parties whatsoever. VET does not use cookies to identify specific individuals, except with respect to program registrations.

Unsubscribe

We will provide you with the opportunity to contact us to withdraw your consent to having your personal information stored, used or shared. If you withdraw your consent, VET and its partners and sponsors will not contact you with information that may be of interest to you. If you do not want your personal information collected, please do not submit it to us. However, you must keep in mind that we cannot register your child in a program without his or her personal information. This site gives users the following options for removing their information from our database so they will not receive future communications or our service.

  1. You can send an email to info@vanceexleytennis.com
  2. You can send mail to the following postal address: 1340 Elmhurst Circle, Atlanta, GA 30316
  3. You can call us at (678) 856-6510.

Corrections/Updating Personal Information

You can contact VET if your personally identifiable information changes. We will be pleased to update your file.

Changes to This Privacy Policy

VET may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our web page.

Questions or Concerns

Please contact VET with any questions, comments or concerns regarding our privacy policy and practices. You can contact us at info@vanceexleytennis.com, or call us at (678) 856-6510.